Application Support Engineer

START DATE: August 2022
LOCATION: Working from home
SALARY: £25-30k per annum
Here’s an unbelievable chance to take more responsibility, learn deeper software skills and accelerate your customer service career.

Right now at Oppolis we’re hunting for a fired-up, passionate support professional looking for their next big challenge. Is this you? If it is, we have an incredible opportunity to work in a specialist team dedicated to customer success.

Our Oppolis Cloud productivity and workflow optimisation software hooks into the Adobe CreativeCloud suite, which includes Photoshop and InDesign, and is used by over 15 million marketing and design professionals worldwide.

On the other side of our business is OppSport, which is used by English Premier League andChampionship teams to manage match-day passes and stadium zone permits for broadcasters likeSky and reporters from the media.

This varied support role will utilise your strengths in diagnosis, analysis and logical thinking to identify the use case or issue and provide the required level of application assistance to resolve it. Tools you could use include direct phone conversation, screen-sharing, web-based training or an escalation to the development team.

This is a rare and rewarding opportunity to work with some of the most highly desirable companies and football clubs and contribute to their ongoing success.

CANDIDATE REQUIREMENTS

Candidates should be able to clearly show experience of working in a customer-focused IT services role. Supporting software applications would be a strong advantage and a bonus would be having experience or an interest in marketing.

All candidates should show the following skills both in their application and interview:-

• Strong people management skills
• A passion for customer service
• Composure and confidence in all situations
• A willingness to take ownership of issues
• A zero-inbox attitude
• A general interest in software and technology

POINT OF CONTACT

Please direct all applications to:
Tom Flynn, Services Director
tom.flynn@oppolis.com
01902 375651


OFFICE HOURS

9am – 5.30pm Monday to Friday, with an hour break for lunch to be taken between 12 noon and 2pm.

Download the full job description

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