Ongoing support and aftercare is paramount and central to the Oppolis Software; and this is regardless of whether a customers purchases a single app such as OppolisAI, or a full suite of products such as Oppolis Cloud, GoProof and GoPublish; the level of support we offer is always the same.
We have never considered that purchasing one of our products ends the journey with our client, but more that it is the first step in a collaboration, and we will be on hand to ensure our software continues to deliver on every level as our client's needs evolve and change over time.
This is highlighted with the wealth of long-term partners that we retain. Some working relationships have endured for more than a decade. An example of which is the multi-national, content media agency, John Brown Media, who have been utilising GoPublish to manage their document workflow since 2005
To keep our clients and customers up-to-date with all the latest product developments and feature updates at Oppolis, we manage a range of channels to ensure every customer is catered for.
As our product offering expanded, we felt the need to provide a standalone support website, support.oppoliscloud.com is now home to all our software help sheets. Customers and users are able to browse help sheets for specific products such as Oppolis Cloud, GoProof, GoPublish and Oppolis AI.
Information on basic software installation, to more in depth breakdown of our software functionality is all detailed in easy-to-read posts. For example, if a user requires details about how to install the GoProof app for Adobe Creative Cloud, they can access the help sheet here: installing-the-adobe-cc-extension and if they are looking for a walkthrough on how to edit a story within InCopy, they can access that article here: editing-a-story-in-incopy
Helps sheets are added and updated on a regular basis to ensure our customers will always have access to the most-up to-date information.
It's good to be social, and at Oppolis we maintain a range of social network channels that provide regular updates. Follow, like or subscribe to our twitter, facebook, instagram, linkedIn, YouTube and Vimeo pages to keep yourself up-to-date.